• What should be done if the card is lost/stolen?

The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards or call to customer care immediately

• What should one do if he forgets PIN ?

The customer may contact the card issuing bank branch and apply for retrieval/issuance of a new card.

• What is the procedure to change my address?(Existing customer)

 We request you to follow the below steps to update /change your address.

• You can Personally Visit your nearest Branch or
• You can send your request through courier, Post or Bearer to the nearest branch :

• Fill the application form available at the Branch
• The application form needs to be duly filled and signed by the account holder.
• Please attach a copy of Address proof to the address change request.
• If you are visiting the Branch, please carry your original documentation for verification. If you are sending the request through post, then please attach a copy of self-attested address proof.

Note - Important:

• Your mailing address will be updated within 7 working days after receipt of complete documentation.
• Joint account holders need to fill separate request for address change
• You may view the updated address by logging on to Net Banking

• What is the procedure to change Email address? (Existing customer)

We request you to follow the procedure mentioned below to change your email ID:
Step 1) Fill the application form available at the Branch (duly signed by all the holders).
Step 2) If you are unable to visit an Mizo Coperative Apex Bank Branch, you can send the Form by post or courier. You may contact to our toll free no

• How Do I Change / Add my Mobile Number?(Existing customer)

We request you to follow the procedure mentioned below to change your Mobile Number
Step 1) Fill the application form available at the Branch (duly signed by all the holders).
Step 2) If you are unable to visit Mizo Coperative Apex Bank Branch, you can send the form by post or courier.

Note - Important:

• Instruction received through Net Banking, or scan copy, fax or email will not be processed for security and authentication purpose.
• Updates for InstaAlerts and / or Mobile Banking (if registered) need to be done separately.

• In which other ways can you get in touch with the bank for details on  queries, feed-back, complain
  
  ts Loans? (Both new & existing customer)

You can Call us, Visit our branch or write to us support@mizoapex.com